Effective Date: July 30, 2026
These Terms and Conditions govern your access to and use of the website operated by Joan M. Franklin, Ph.D. References to “Dr. Franklin,” “the Practice,” “we,” “us,” or “our” refer to Joan M. Franklin, Ph.D. and the authorized staff supporting the Practice.
By accessing or using this website, you agree to these Terms and Conditions. Please discontinue use of the website if you do not agree with these terms.
This website provides general information about the Practice, psychotherapy services, patient forms, office policies, fees, insurance participation, appointment requests, and contact information.
The website is intended for informational and administrative purposes only.
The content provided on this website is general information and should not be considered medical advice, psychological advice, diagnosis, treatment, crisis counseling, or a substitute for consultation with a qualified healthcare professional.
Information on this website should not be used to diagnose or treat a mental health condition or to delay seeking professional care.
Individual treatment decisions should be made only after an appropriate professional evaluation.
Accessing this website, reviewing its content, downloading a form, sending an email, submitting a contact form, or requesting an appointment does not create a psychologist-patient relationship.
A professional relationship is established only after:
The Practice may determine that its services are not appropriate for a particular individual or situation.
This website, its email address, and its online forms are not monitored continuously and must not be used for emergencies, crisis counseling, or urgent safety concerns.
If you or another person is experiencing a life-threatening emergency or requires immediate assistance, call 911 or go to the nearest hospital emergency room.
Submitting a message through the website does not guarantee an immediate response.
An appointment request is not a confirmed appointment.
Appointments are confirmed only when the Practice communicates directly with you and provides a confirmed appointment date and time.
Submitting an appointment request does not guarantee:
You are responsible for providing accurate and current contact information so the Practice can respond to your request.
The general contact form is intended only for appointment requests and non-sensitive administrative questions.
Do not include detailed medical information, diagnoses, treatment history, Social Security numbers, financial account information, insurance identification numbers, or other sensitive health information in a general website form.
Electronic communications, including standard email and website forms, may involve privacy and security risks. Contact the Practice by telephone if you need instructions for securely communicating sensitive information.
The website may allow patients, parents, guardians, or authorized representatives to download or electronically complete forms related to:
You agree to provide complete, accurate, and truthful information when submitting a form.
You may submit information on behalf of a minor or another individual only when you are legally authorized to do so. The Practice may request documentation confirming your authority as a parent, guardian, personal representative, or other authorized person.
Patient forms, informed-consent documents, office policies, and patient service agreements are separate from these website Terms and Conditions. If there is a conflict concerning clinical services, the applicable patient agreement, office policy, or Notice of Privacy Practices will control.
The Practice provides services to children and adolescents. However, this website is not intended for unsupervised use by children under 13.
A parent, legal guardian, or authorized adult should submit appointment requests and patient information for a child unless the Practice has provided different instructions.
Nothing on this website changes the legal rights or responsibilities of parents, guardians, minors, or the Practice under applicable law.
Secure telehealth appointments may be available through the protected platform designated by the Practice.
Telehealth services are not conducted through the public website, standard contact forms, ordinary video applications, or general email unless specifically arranged by the Practice.
Telehealth availability depends on factors that may include:
Patients are responsible for attending telehealth sessions from an appropriate private location and following the security and technology instructions provided by the Practice.
Information about fees, insurance participation, cancellation requirements, and payment policies is provided for general convenience and may be changed.
Patients should contact the Practice to confirm current fees, insurance participation, benefits, coverage, deductibles, reimbursement requirements, and authorization requirements.
Insurance coverage and reimbursement are determined by the patient’s insurance provider. The Practice does not guarantee that an insurer will cover or reimburse any service.
Payment, cancellation, no-show, and returned-payment requirements are governed by the current Office Policies, Fee Schedule, Patient Services Agreement, and other documents provided by the Practice.
The Practice makes reasonable efforts to provide accurate and current information. However, website content may occasionally contain errors, omissions, outdated information, or technical issues.
Services, fees, insurance participation, appointment availability, office information, and policies may change without prior notice.
You should contact the Practice directly to confirm information that may affect your care, appointment, payment, or insurance coverage.
Your use of the website is also governed by the Website Privacy Policy.
Protected health information received or maintained by the Practice is handled according to applicable law and the Practice’s Notice of Privacy Practices.
Unless otherwise stated, the website and its original content, including text, graphics, branding, photographs, page designs, downloadable materials, and other content, are owned by or licensed to Joan M. Franklin, Ph.D.
You may view, download, or print website materials for your personal, noncommercial use.
You may not, without written permission:
Patient forms may be downloaded and completed for their intended administrative or treatment-related purpose.
You agree not to:
The Practice may restrict or block access when it reasonably believes the website is being misused.
The website may contain links to third-party websites, maps, forms, platforms, insurance resources, or other services.
The Practice does not control and is not responsible for the content, security, availability, accessibility, or privacy practices of third-party services.
A link does not constitute an endorsement or guarantee. Your use of a third-party service is governed by that provider’s own terms and privacy policies.
The Practice does not guarantee that the website will always be available, uninterrupted, secure, or free from errors, viruses, or other harmful components.
Access may be suspended for maintenance, security, technical problems, or circumstances outside the Practice’s control.
You are responsible for using appropriate security measures when accessing the website, including maintaining updated software and protecting your devices and account information.
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
The Practice disclaims warranties relating to the website, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.
Nothing in these terms limits professional duties or patient rights that cannot legally be limited.
To the fullest extent permitted by law, the Practice will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from:
These limitations apply only to use of the public website. They do not alter duties, obligations, or remedies that apply to professional psychological services under applicable law.
You agree to indemnify and hold harmless the Practice and its authorized staff from claims, losses, liabilities, or expenses arising from your unlawful misuse of the website, violation of these terms, submission of information without proper authority, or infringement of another person’s rights.
This provision does not apply where prohibited by law.
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any legal proceeding concerning the public website or these terms will be brought in a court with appropriate jurisdiction in Rockwall County, Texas, unless applicable law requires otherwise.
The Practice may revise these Terms and Conditions periodically.
The updated version will be posted on the website with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised terms.
If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.
Questions concerning these Terms and Conditions may be directed to:
Joan M. Franklin, Ph.D.
2249 Ridge Road
Rockwall, Texas 75087
Phone: 469-402-3604
Email: info@joanmfranklinphd.com
